These Terms & Conditions govern your use of this site and constitute the agreement between you and Euro Resort Investments Ltd (C28576). By using, viewing, transmitting, caching storing and/or otherwise utilising this website, the services or functions offered hereon and/or the contents and information on this site, you agree to each and all of the terms and conditions set forth below, and waive any right to claim ambiguity or error on this Agreement. Should you not agree to each and every term and condition set out herein, you are asked not to use this website and to leave immediately. Periodic or continued users of this website are reminded that website usage following the posting of changes, updating or amendments to this Agreement from to time will imply that such changes or amendments are accepted by you.
1. Who We Are ?
The website www.marineparkmalta.com is owned and operated by Euro Resort Investments Ltd, a company registered in Malta with Company Registration No C28576. Euro Resort Investments Ltd is authorised by the Malta Tourism Authority to act as an Incoming Travel Operator under licence no TRA/E33. Euro Resort investments Ltd are authorised agents for the Meditteraneo Marine Park. Our Registered Office is No 1, Ivy Mansions, Triq Il Qasam, Swieqi. SWQ3026. We may be contacted on Telephone Number 356 21 378781 or by Fax on 00356 21 386546 or via Email on .
2. Privacy Policy
We are committed to protecting our visitor's privacy and we will not collect and personal information about you as a visitor unless you provide it voluntarily. Any personal information you communicate to us is kept by Euro Resort Investments Ltd in accordance with the Data Protection Act, 2001 (Chapter 440 of the Laws of Malta). Note that in the interests of staff training and improving customer service we may occasionally record and monitor telephone conversations with clients.
3. The Data Protection Act 2001
The Data Protection Act, 2001 (Chapter 440 of the Laws of Malta) was enacted on the 14th December 2001 and was brought into force on in various stages as from 15th July 2003. Euro Resort Investments Ltd therefore has a legal duty to respect and protect any personal information we collect from you and we will abide by such duty. We take the necessary safeguards to prevent unauthorised access and will not pass on details collected from you as a visitor to any third party or entity unless you give us your consent to do so, and unless Euro Resort Investments Ltd is compelled to do so by Law.
Information Collected
As a visitor to our website, we collect two types of information on/from you:
(a) Contact or Booking Information(b) Media Download/ Upload information
4.1 Contact or Booking Information
When you fill in the Book Online Form we use the personal information submitted in the form only to respond OR to book your Marine Park Booking request. In order to process your booking, we need to collect certain personal details from you. These details will usually include the names and addresses of the leading party member, credit/debit card or other payment details and special requirements. This personal information is not to be kept longer than necessary. It is important to note that the forms displayed on this website and the information required may vary from one service to the other. Failure to enter the information requested in the forms displayed on this website will result in either the form not being submitted or not allowing us to process your request.
4.2 Media Download/Upload Information
If you read or download information from our website, we automatically collect and store the following non-personal information:-
(a) Your Server Address (b) Your Top Level Domain Name (for e.g. .org, .com, .co.uk, etc.) (c) The Date & Time You Visited Our Website (d) The Pages Of Our Website That You Accessed & The Documents You Downloaded (e) The Previous Website You Visited (f) The Type Of Web Browser You Used (g) The Operating System Of The Machine Running Your Web Browser & The Type And Version Of Your Web Browser.
Please note that this information is strictly for the use of Euro Resort Investments Ltd for statistical purposes. No such information will be released to third parties without your prior consent, and unless Euro Resort Investments Ltd is compelled to do so by Law.
5. Links To other Websites
Our Website contains links to other websites administered and operated by Euro Resort Investments Ltd. When you visit these websites you will be subject to the Terms & Conditions & Privacy Policy documented in the particular website in question.
6. Restrictions Of Use
This site may provide you with the ability to use user names, passwords, or other codes or devices to gain access to restricted portions of this site ("access codes"). The content contained in such restricted areas is confidential to Euro Resort Investments Ltd, and is provided to you for your sole use only. Access codes are non-transferable, and Euro Resort Investments Ltd reserves the right to prohibit and/or suspend the use of such access codes on your behalf by third parties at Euro Resort Investments Ltd discretion, and/or where we determine that such use interferes with our website's operation. You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express consent from an authorised Euro Resort Investment Ltd representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this website site).
7. Photographs
The photographic images displayed on this web site have been taken by representatives of Euro Resort Investments Ltd or purchased from any other service provider with their full consent. All photos are therefore protected by copyright and other intellectual property laws. You may not copy, reproduce or retransmit these photos, in whole or in part, in any manner, without the prior written consent of Euro Resort Investments Ltd or the relevant third party.
8. Prices, Booking & Payment Terms
All Prices quoted on this website are in EURO. You must book in accordance with the booking information provided to you by one of our representatives, or automatically on this website. The information and requirements contained in our booking forms and on our website form part of your contract. If we have given you a quotation for a booking for a Day Show Block Ticket, Dolphin Interactive Programme Ticket, Sea Lion Interactive Programme Ticket, Parrot Interactive Programme Ticket, Swim With Dolphins Ticket, Spectator Ticket or Transport Ticket featured on our website, please note that such a quotation does not constitute a binding contract between us and will not be confirmed until an email voucher is issued by us or automatically from our website.
Day Show Block Ticket/s, Dolphin Interactive Programme Ticket/s, Sea Lion Interactive Programme Ticket/s, Parrot Interactive Programme Ticket/s, Swim With Dolphins Ticket/s, Spectator Ticket/s or Transport Ticket/s booked through this website are payable in full and in advance and this sets out the Payment Terms for Bookings.
9. Bank Charges & Credit Cards
Depending on the method of payment you have used to settle any payments with Euro Resort Investments Ltd, there may be an additional charge levied to cover bank charges that will be added to the total amount payable to Euro Resort Investments Ltd.
10. Contract
A binding contract between you and Euro Resort Investments Ltd on behalf of the service provider will come into existence after completion of the booking process i.e. upon receipt of full payment and once the booking voucher has been issued. All parties agree that this contract is deemed to have been made at the Malta offices of Euro Resort Investments Ltd and that you have accepted in full the Terms & Conditions detailed herein.
11. Liability
The Shows, Swim With Dolphins & Other Services featured in this website belong to and are managed by an independent owner/supplier/service provider and we act solely as agents. Once your booking is confirmed, we promise to make sure that all parts of the booking which we and/or the service providers have agreed to make, perform or provide as part of your contract are made, performed or provided with reasonable care and skill. We will not be responsible for any injury, illness, death, loss, loss of enjoyment, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following :-
12. Insurance
You are recommended to take up personal Insurance before travelling to Malta. It is your responsibility to ensure that the insurance cover that you purchase is adequate for your particular needs as well as personal liability for all travellers in your party. Euro Resort Investments Ltd will not be held responsible for any claims arising during your holiday or when using our services in the Maltese Islands and we reserve the right to request proof of your insurance at any time.
13. Adults, Children & Infants
Prices for Tickets for Adults, Children and Infants may vary depending on the Show or Service. For avoidance of doubt:-
(a) Adults are considered to be persons between the Age of 13 and 65 for Day Show Block Tickets, Interactive Programme Tickets, Swim With Dolphins Tickets and Swim With Dolphins Spectator Tickets.
(b) Children are considered to be persons between the Age of 4 and 12 for Day Show Block Tickets & and Swim With Dolphins Spectator Tickets. BUT between the Age of 8 and 12 for Swim With Dolphins Tickets. i.e Children below the Age of 8 will NOT be allowed to Swim With Dolphins AND between the Age of 6 and 12 for the Interactive Programme Tickets i.e Children below the Age of 6 will NOT be allowed to particpate in Interactive Programmes.
(c) Infants are considered to be persons between the Age of 0 and 3 for Day Show Block Tickets and Swim With Dolphins Spectator Tickets and will be allowed FREE ENTRANCE to the Park. HOWEVER Infants will NOT be allowed to purchase Swim With Dolphins Tickets and/or Interactive Programme Tickets.
14. Day Show Block Ticket Booking Policy
Day Show Block Tickets must be purchased in advance.
IMPORTANT: In the case of last minute bookings (within 72 hours from booking time to show time) please call us during office hours on 356 21 378781 to confirm availability.
A Day Show Block Ticket will entitle the ticket holder entrance to the Marine Park and the following shows:-
Show
Shows Per Day
Show 1- Start Time
Show 2 - Start Time
2
1015hrs
1500hrs
The Sealion Show Presentation
1115hrs
1615hrs
The Dolphin Show Presentation
1245hrs
1730hrs (High Season Only)
The Reptile House
0
1000hrs - 1700hrs
Note: Show Times between the 1st Nov 2011 & the 29th Feb 2012 will be at 11am, 12pm & 1pm Only.
LOW SEASON: 1st November 2011 to the 31st March 2012 & 1st October to the 31st October 2012. HIGH SEASON: 1st April 2012 to the 30th September 2012
15. Swim With Dolphins & Spectator Ticket Booking Policy
Swim With Dolphins & Spectator Tickets must be purchased in advance.
IMPORTANT: In the case of last minute bookings (within 72 hours from booking time to activity time) please call us during office hours which are between Monday to Friday from 0900hrs to 1700hrs (CET) on 356 21 378781 to confirm availability.
(a) A Swim With Dolphins Ticket will entitle the ticket holder entrance to the Marine Park, Free Entrance To All Shows, & A Swim With Dolphins.
(b) A Spectator Ticket will entitle the ticket holder entrance to the Marine Park, Free Entrance To All Shows and a Spectator Ticket.
(c) Although you would have booked for a particular date, the actual swim time is subject to confirmation by us, as each swim is limited to a maximum group size of 12 persons.
(d) Swim start times may vary slightly at the discretion of the Marine Park management.
(e) A Swim With Dolphins Ticket entitles the ticket holder to only 1 swim.
(f) Swim With Dolphins bookings are subject to the Swim With Dolphins Disclaimer which you may read by clicking here.
LOW SEASON: 1st November 2011 to the 31st March 2012 & 1st October to the 31st October 2012 HIGH SEASON: 1st April 2012 to the 30th September 2012
16. Interactive Programmes Ticket Booking Policy
All types of Interactive Programme Tickets must be purchased in advance.
(a) All types of Interactive Programme Tickets will entitle the ticket holder entrance to the Marine Park, Free Entrance To All Shows, & the chosen Interactive Programme.
(b) Although you would have booked for a particular date, the actual Interactive Programme time is subject to confirmation by us, as each Programme may be limited to a maximum group size.
(d) All types of Interactive Programmes start times may vary slightly at the discretion of the Marine Park management.
(e) All types of Interactive Programme Tickets entitles the ticket holder to only 1 Interactive Programme.
17. Transport Booking Policy
Transport is only available from Hotels in Malta and NO other pick up point may be requested. Transport is available whether you wish to book a Day Show Block Ticket, a Swim With Dolphins Ticket or Spectator Ticket, a Dolphin Interactive Programme Ticket/s, a Sea Lion Interactive Programme Ticket/s, a Parrot Interactive Programme Ticket/s at an additional charge of EUR 5 per per person. If you require Transport to the Marine Park you have to select this at the time of booking, otherwise it will be assumed that you will be making your own way to the Marine Park. Whether you have booked a Day Show Block Ticket or a Swim With Dolphins Ticket or an Interactive Programme ticket, the Park's Mini Van will collect you from your Hotel at a time specified by us/the park, however as a general rule the Park Vans collect guests between 0830hrs and 0945hrs in the morning. In case of difficulty ascertaining the pick up time please call us on 356 21 378781 during office hours or email us at . Should you wish to make your way by public transport buses 68, 70 and 645 stop directly infront of the Marine Park.
18. Cancellation Policy
Should you or any other member of your party need to cancel your booking, cancellation charges will be levied and will be payable as detailed below. Please note, cancellations can only be accepted from the party leader, in writing and sent to our office by Fax on 356 21 386546 or on email at at least 72 hours (3 days) prior to the booking date. Cancellations between 1 and 72 hours may be subject to a 100% cancellation fee.
Ticket
Cancellation Fee
Day Show Block Ticket
EUR 2.50 per person/ticket
Swim With Dolphins Ticket
EUR 10.00 per person/ ticket
Spectator Ticket
Any requests for cancellations must be received in writing during office hours which are between Monday to Friday from 0900hrs to 1700hrs (CET). Any requests for cancellations that are received on Friday after 1700hrs (CET), all day on Saturdays, all day on Sundays or on Local Public Holidays will be deemed not to have been received by Euro Resort Investments Ltd until the next working day. Any refunds by credit card will carry an additional 3% bank charge on the original amount received. Any refunds by bank transfer will carry the relative bank charges.
19. Changes or Modification in Booking Policy
Should you or any other member of your party need to change or modify the dates or number of persons relating to your booking, you may do so subject to availability and at least 72 hours (3 days) prior to the booking date. If it is possible for us to make the amendment we will charge the administration fees detailed below as well as any applicable increase in the price if the amendments relates to a change of date which falls into a higher pricing season or an increase in number of persons booked. Please note, changes may only be accepted from the party leader, in writing and sent to our office by Fax on 356 21 386546 or on email at
Modification Fee
EUR 5.00 per person/ ticket
EUR 1.50 per person/ticket
Any requests for changes or modifications to your booking must be received in writing/by telephone during office hours which are between Monday to Friday from 0900hrs to 1700hrs (CET). Any requests for changes or modifications to your booking that are received on Friday after 1700hrs (CET), all day on Saturdays, all day on Sundays or On Local Public Holidays will be deemed not to have been received by Euro Resort Investments Ltd until the next working day. Any refunds by credit card will carry an additional 3% bank charge on the original amount received. Any refunds by bank transfer will carry the relative bank charges.
20. Travel Documents
You are responsible for your party’s passports, insurance documents, or Entry Visa To Malta if this is required by Law.
21. Severability
If any provision of this Agreement is held to be invalid or void for any purpose, it shall for that purpose be deemed to be omitted from this Agreement. Such omission shall not affect or prejudice the validity, effectiveness or enforceability of the rest of the provisions of this Agreement.
22. Applicable Law & Jurisdiction
This is a Maltese Website and is subject to the Laws of the Republic Of Malta, and all disputes are subject to the exclusive jurisdiction of the Courts of Justice Of Malta.
23. In Case Of Difficulty
In case of difficulty interpreting these Terms & Conditions you may contact us on Telephone Number 356 21 378781 or by Fax on 356 21 386546 or via Email at